Effective Listening Styles for CPAs
Communication is a crucial skill for all CPAs. Practitioners must be able to actively communicate with both the people they work around, as well as their clients. A key component to communication is being able to effectively listen to others while leading and working as a team. Effective Listening Styles for CPAs is a training course that will define different listening styles and skills that can be used by practice owners and practitioners to improve practice communications with office staff members and their clients.
Course Information
Price: $33
This course is included in our Mega CPE Subscription.
Course No. CH004
Format: Online pdf (61 pages). Printed book available.
Prerequisites: None
Advance Preparation:None
Level: Intermediate
CPE Credit: 2 hrs.
Field of Study: Communications & Marketing/Non-Technical
Course expiration: You have one year from date of purchase to complete the course.
Course Revision Date: March 2022
Objectives
At the end of this Effective Listening Styles for CPAs course, students will be able to:
- List the four listening styles available to practitioners.
- Identify the characteristics for conventional listening.
- Recognize the characteristics for evaluative and reactive listening.
- Recognize the characteristics and benefits for explorative listening.
- Recognize the steps in the attentive listening cycle.
Topics of Discussion:
Leadership
Practice Vision
Influence
Building Relationships
Emotional Intelligence
Project Manager Skills
Communication Skills
Project Management Process Groups
Executing Process Group
Manage Team
Benefits of an Effective Team
Communication Definition
Communication Methods
Effective Communications
Listening Definition
The Importance of Listening
Listening for Agreement
Effective Listening
Listening Behaviors
Rate Your Own Listening Style
Listening Exercise 1
Listening Exercise 2
Listening Exercise 3
Listening Exercise 4
Listening Styles
Conventional Listening
Impact of Conventional Listening
Associated Listening
Evaluative Listening
Impact of Evaluative and Reactive Listening
Explorative Listening
Impact of Explorative Listening
Attentive Listening
Attentive Listening Goal
Attentive Listening Cycle
Engaging
Acknowledge
Encourage
Summarizing
Asking
Using Communication Styles Exercise
Organizational and planning skills Body Language
Body Signature
active listening is key