Return Policy and Complaint Resolution
No Risk, Money Back Guarantee: Your money will be refunded, minus any shipping charges, simply by returning all materials in saleable condition within 30 days, or notifying us within 30 days of online course purchases. Exception: Course fees for completed exams are non-refundable. For more information regarding administration policies such as complaint and refund, please contact our offices at 800-479-5636.
Gathering and Use of Information
Protecting the private information of our visitors is of utmost importance to us. We maintain a strict policy for ensuring the privacy of your personally identifiable information (such as full name, address, e-mail address, telephone number and/or other identifiable information.) JN Productions will not willfully disclose your personal information to any third party without first receiving your permission. JN Productions may use your personally identifiable information for internal and marketing promotional purposes but we will not sell or provide it to anyone else without your permission.
Shipping Policy (Book purchases)
We ship to the U.S., Canada, and most other countries. Shipping charges will be added to your order at checkout. The calculated rate at checkout is for Priority Mail (2 -3 days). We also offer upgrades to UPS and FedEx. Please call 800-479-5636 or email firstname.lastname@example.org to upgrade your shipment.
The customer is responsible for all import fees, duty, brokerage fees, etc. for shipments outside the U.S. These charges are in addition to the shipping charges we collect. They are collected at the time of delivery. We have no control over, and are not able to estimate these fees.