Effective Communication Styles for CPAs
Working with clients requires all practitioners to be able to communicate effectively. Effective Communication Styles for CPAs is a training course that will define the various communication styles that are available to CPAs. This course will define the communication process and describe the two parts to every message. This course describes four communication styles. Each communication style will be defined in the following areas: the intention of using it, typical mood when used, nonverbal cues associated with it and verbal cues associated with it. This course includes numerous exercises to apply this information.
Course Information
Price: $33
This course is included in our Mega CPE Subscription.
Course No. CH003
Format: Online pdf (61 pages). Printed book available.
Prerequisites: None
Advance Preparation:None
Level: Intermediate
CPE Credit: 2 hrs.
Field of Study: Communications & Marketing/Non-Technical
Course expiration: You have one year from date of purchase to complete the course.
Course Revision Date: March 2022
Objectives
At the end of this Effective Communication Styles for CPAs course, students will be able to:
- Identify the four communication styles available to CPAs
- Recognize the characteristics of the small talk and shop talk communication style
- Recognize the characteristics of the control talk communication style
- Recognize the characteristics of the aware talk communication style
- Recognize the characteristics of the search talk communication style
Topics of Discussion:
Communication Definition
Communication Styles
Communication Style Exercise
Behavior and Attitude
Caring vs Non-Caring Attitude
Content and Style
Communication Style Guide
Small Talk or Shop Talk
Small Talk
Shop Talk
Control Talk
Fight Talk
Spite Talk
Aware Talk
Communication Exercise
Great overview of communication styles