Conflict Management (2 hrs)

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Course Description

Conflict Management for CPAs

CPAs, by nature, work alongside others in a practice to accomplish the services required by their clients. Just like any other career field, there are times when conflict arises in the workplace that needs to be dealt with in a civil, respectful, and safe manner. Conflict Management in a Practice is a course that will provide an overview of conflict that can occur within a CPAs practice. This course will identify the issues that lead to conflicts between office team members.  This course will also define techniques that can be used to resolve conflicts. Being able to correctly identify conflict before it arises may present an opportunity to diffuse the conflict altogether. This shows the importance of learning the techniques that will lessen conflict and turn these issues into positives for the practice.

Course Information

Price: $33
This course is included in our Mega CPE Subscription.

Course No. CH006
Format: Online pdf (62 pages). Printed book available.
Prerequisites: None
Advance Preparation:None
Level: Overview
CPE Credit: 2 hrs.
Field of Study: Personal Development/Non-Technical
Course expiration:  You have one year from date of purchase to complete the course.
Course Revision Date: March 2022



At the end of this Conflict Management for CPAs course, students will be able to:

  • Identify the areas in the PMBOK® Guide that address conflict management.
  • List the common sources of conflict during a project.
  • Recognize the different methods for resolving conflicts.
  • Recognize the five approaches for resolving conflicts defined by the Thomas-Kilman Model.
  • Recognize the six methods defined in the PMBOK® Guide that addresses conflict management.

Topics of Discussion:

Conflict Management
Project Resource Management
Project Resource Management Processes
Manage Project Team
Manage Team Description
Manage Team Tools and Techniques
Project Stakeholder Management
Project Stakeholder Management Processes
Manage Stakeholder Engagement Description
Manage Stakeholder Engagement Tools and Techniques
Manage Communications
Manage Communications Description
Sources of Conflict
Conflict Not Addressed
Negative Aspects of Conflict
Conflict During the Project Life Cycle
Initiating Phase
Planning Phase
Executing Phase
Monitoring and Controlling Phase
Closing Phase
Avoiding Conflict
Thomas-Kilman Model
Resolving Conflicts
Recognized Techniques for Conflict Resolution
Conflict Management Exercise

Ratings and Reviews

Avg. Rating
2 Ratings
What's your experience? We'd love to know!
Catherine Reams
Posted 10 months ago


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William Malm
Posted 1 year ago
easy to understand

Great conflict resource management tools

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